At Zanny Social Network ("Zanny", "we", "our", "us"), we are committed to providing a satisfying experience for all users. If for any reason you are not satisfied with a purchase or service provided through our platform, we are here to assist you.
Refund requests will be considered under the following conditions:
Subscription Services: If you have subscribed to a paid service or subscription on Zanny, and you are dissatisfied with the service, you may request a refund within 30 days of purchase.
In-App Purchases: For in-app purchases, we may offer a refund within 14 days of purchase if the purchase was made by mistake or the service was not as described.
Non-Refundable Services: Some services may be non-refundable, as clearly stated at the time of purchase. For example, certain promotional or limited-time offers may not qualify for a refund.
To request a refund, please contact us at zanny.social@outlook.com with the following details:
Your account information (name, email address, username).
The specific service or purchase for which you are requesting a refund.
A brief description of the reason for the refund request.
Our team will review your request and process it accordingly.
Once your refund request is received, we will aim to process it within 7–10 business days. Refunds will be issued to the original payment method used at the time of purchase.
We reserve the right to refuse a refund request if:
The request is made after the specified refund period (30 days for subscriptions, 14 days for in-app purchases).
The request is deemed to be fraudulent or abusive.
The service has been fully provided and no technical issues were involved.
If you have any questions about our refund policy or need assistance with a refund, please contact us at:
